Making a Donation
Only contactless enabled cards, Smartphones or Smart watches can be used as a method of payment with this terminal. After a donation amount is selected, the terminal will display the contactless logo on the screen. Simply present the card or device near the contactless logo on the terminal’s display. Four green indicator lights will be displayed when the card or device has been successfully read. The transaction result will be displayed on the terminal as either approved or declined.
Selecting a preset donation amount
Donors are usually presented with 4 preset amounts (defined by the charity on the Cloud EFTPOS portal). A donor simply selects a single preset amount that they wish to donate. See video below for a typical transaction flow:
Entering a custom amount
The ability to add a custom amount is set by the charity organisation on Cloud EFTPOS. If this feature is enabled, it will allow a donor to input an amount (up to $99.00). When the [Custom Amount] button is pressed, a numeric keyboard is displayed to input the desired transaction amount.
Cancelling a transaction
To cancel a transaction, tap the [X] button in the top left corner. The terminal will then return to the Preset amounts screen.
Understanding transaction error codes and declines
It is important for a terminal operator to understand payment error codes and why a transaction has declined in order to rectify the issue and ensure the donation is not lost. A decline can occur for multiple reasons. It may be an issue with the donor’s card, the donor’s account, insufficient funds, the back end system, communications between the terminal and the back end system etc. The error code is displayed on the declined screen.
Table of Error codes (Quest Merchant Services)
Note: Different acquirers have their own specific error codes. The below table is specific to Quest Merchant Services.