Menu
To access the menu, press the ≡ symbol in the top left corner. The below default menu functions will appear.
Last Transaction
Tapping [Last Transaction] will show the last transaction receipt completed on this Terminal.
This may be useful if the customer previously declined a copy of their receipt.
How it works
After a Donation is complete, press [Yes] when prompted for a Tax Receipt. The Donor can then use their Smartphone camera to scan the QR code.
Host Log-on
Performing a Log-on will initiate a session between the terminal and the Acquirer, indicating to the Acquirer that this terminal is now ready to process financial transactions. This function can also be used to test the connection to the Acquirer.
By default, the terminal will ALWAYS look to ‘Log-on’ to the Acquirer automatically. At times, you may need to force a Log-on. You may be instructed by your Help desk to action a Log-on or, if the terminal alerts you to running in offline mode (if offline mode is supported), perform a Log-on.
Contact your Quest Support for more information.
Settings
Communication
This section is locked from general access. A Merchant Passcode is required to change these settings
Power Options
Power Options allows you to set the auto sleep time for both cable power and battery power modes, along with the auto shutdown time.
Bank
This section displays the terminal’s configuration in regard to Bank type, Merchant and Terminal IDs that your terminal is using. Bank type and configured Merchant and Terminal IDs are are controlled via your Cloud EFTPOS account.
Cloud EFTPOS
This setting shows the Host URL where you can logon to your Cloud EFTPOS account. Your Username and Password is supplied to by Quest.
Debug Options
This section is locked from general access. Quest Support will guide you to this area if needed, and provide a Passcode for you to enter.
Support
This section is locked from general access. The Quest help team will guide you to this area if needed.
Quest Support will provide a Passcode for you to input.
These Utilities are under the control of your Level 1 Help Desk. To access this menu you must phone your Level 1 Help Desk. Your Help desk will identify you and the terminal, before asking you to input a one-time passcode into the terminal to unlock the Utilities.
About
Your Help Desk may ask you to access this page to help diagnose issues.
